Homelessness and Housing Crisis
In Victoria if you’re experiencing homelessness or a housing crisis the first step is to contact your local Homelessness Access Point. At your nearest Homelessness Access Point they may provide you with further information or take you through an Initial Assessment & Planning (IAP) session. During an IAP appointment a worker will assess your needs and refer you to WISHIN or recommend other services that can help.
Our clients are referred to WISHIN via the Homelessness Access Points in our area.
If you are in need of support or advice and you would like to chat with us personally we are available to take your call 9am-5pm Monday to Friday.
Attending a Homelessness Access Point
Young People
(available 9am – 8pm Monday to Friday, 10am – 6pm Saturday and Sunday)
If you are aged 16 to 24 years old contact:
Melbourne City Mission
Melbourne Youth Support Service (MYSS)
19 King Street
Melbourne VIC 3000
9614 3688 (Reverse call charges accepted)
Melbourne Youth Support Service website
Adults
(available during business hours to adults aged 25 years and older: 9am – 5pm Monday to Friday)
If you’re in Melbourne’s North-West contact:
VincentCare Victoria Housing Services
175 Glenroy Rd
Glenroy 3046
9304 0100
vincentcare.org.au
If you’re in Melbourne’s North-East contact:
Haven; Home, Safe
52-56 Mary Street
Preston 3072
9479 0700
havenhomesafe.org.au
State-wide or after hours homelessness crisis
Call the Opening Doors state-wide housing crisis line on 1800 825 955 (free call 24/7 from a land line or public phone) to speak with a housing worker and be referred to services and support in your local area.
Family Violence
If you are currently experiencing family violence and looking for support you can contact a specialist family violence service.
You can view a list of Victorian Support services by area at the Domestic Violence Resource Centre Victoria website.
http://www.dvrcv.org.au/support-services/victorian-services
To access support from a service which provides programs and responses to issues of family violence in CALD (Culturally And Linguistically Diverse) communities you can call InTouch, the Multicultural Centre against Family Violence, on 1800 755 988 between 10:00am – 4:00pm, Monday to Friday.
Alternatively you can call the 24 hour state wide family violence service , safe steps, on 1800 015 188.
If you’re in need of urgent assistance call 000. For information on a range of 24/7 support services see our Emergency Services information.
